KBB review - Your views please on the BSH Problems
Mon Nov 13, 2017 4:22 pm
Tim Wallace has ask for our views on the BSH Problems article in the KBB Review Magazine. News Article here - http://www.kbbreview.com/news/bsh-hit-supply-issues/
Please feel free to write something below.
Thanks
Please feel free to write something below.
Thanks
Re: KBB review - Your views please on the BSH Problems
Mon Nov 13, 2017 10:21 pm
From the article - "Neff 800mm models are the most heavily affected by the supply problems, without a clear alternative, BSH said.
However, to minimise the impact on new kitchen installations, it said it would temporarily make available 800mm Bosch models – PIE845BB1E – until the chosen model becomes available."
Do BSH pay or offer a service to remove and install the NEFF models when they become available?
Hope it's not down to us retailers to foot the bill and hassle factor..
It would be nice now or in the very near future for CAD software and/or quoting software to tell us that a problem is flagged when we have issues like this. Nip it in the bud before trying to order it eh
I am sure it's not rocket science to have this technology...
However, to minimise the impact on new kitchen installations, it said it would temporarily make available 800mm Bosch models – PIE845BB1E – until the chosen model becomes available."
Do BSH pay or offer a service to remove and install the NEFF models when they become available?
Hope it's not down to us retailers to foot the bill and hassle factor..
It would be nice now or in the very near future for CAD software and/or quoting software to tell us that a problem is flagged when we have issues like this. Nip it in the bud before trying to order it eh
I am sure it's not rocket science to have this technology...
- mister_mitch
- Posts : 271
Join date : 2017-11-08
Location : Rye, East Sussex
Re: KBB review - Your views please on the BSH Problems
Tue Nov 14, 2017 10:11 am
I just swallow the upgrade to what ever might be in stock or offer a different brand as an upgrade - which ever the customer would prefer.
it's too much hassle to either fit temps and swap back out, or to ask a customer to wait when we have no confirmed dates.
it's too much hassle to either fit temps and swap back out, or to ask a customer to wait when we have no confirmed dates.
- Lukeh1101
- Posts : 109
Join date : 2017-11-11
Age : 34
Location : Grimsby
Re: KBB review - Your views please on the BSH Problems
Fri Nov 17, 2017 4:16 pm
A wave of big price increases and lack of stock for primary items. For a supplier that big surely they need to be looking at their procurement process to prevent this type of thing happening again. It doesn't matter what excuses come regarding supplier issues it doesn't translate well when explaining to customers why a critical part of their kitchen wont be here on time.
The rewards programme was at least a little bit of a sweetener but now that's disappeared too!
The rewards programme was at least a little bit of a sweetener but now that's disappeared too!
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